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  • Where are the products sourced from?
    Part of the box is filled with our exclusive handcrafted and/or custom made items. Soul Spell Society's goal is to connect witches, so we also partner with witch owned small businesses from all over the globe.
  • I'm still in the Broom closet. Is the package non-descriptive?
    Yes! We understand not all witches are ready to share their path with the world, our packaging might include branding, but our company name or email is not displayed. Inside is where the magick happens, with sturdy packaging made to protect your new witchy tools.
  • Do you ship internationally?
    We do! For the latest and most accurate fees, shipping is automatically calculated at checkout. Please note that some countries charge additional customs duties. We recommend contacting your local postal carrier regarding your country's regulations to avoid unexpected fees.
  • Do you accept credit/debit cards?
    We do! For your protection, all checkouts are processed via PayPal and can be completed with or without a PayPal account. Simply select Paypal in the Payments section, and you will be redirected to where you can choose to continue through a PayPal account OR credit/debit card only.
  • What is your refund/return policy?
    Some of our items are handmade and/or custom made, so all sales are final and not eligible for returns or refunds.
  • I'm experiencing shipping issues, what do I do?"
    SHIPPING DELAYS Once your order is on the way, you will receive a tracking number. Postal carriers may occasionally experience overflow and/or delays, therefore if it's been 2 weeks since the last scan of your tracking number, we recommend contacting USPS directly to receive a status update on your package. If the package is deemed lost, please reach out to us on our contact page, and we'll be more than happy to help. Please note, we have no control over package delivery or status once your box is in the care of the postal service. In the event of an incorrect or incomplete address, postal carriers return packages to us. If this is the case, we can reship your box once we receive it for an additional shipping fee.
  • I have an issue with an item.
    We make sure your order is properly packaged and ready to handle the rough love they can undergo while traveling to your doorstep. In the unfortunate event of a missing or broken item, we will work with you to make it right. Please note, in order to process a replacement, we will need a picture of the broken item. You can reach us on our contact page.
  • I've placed an order, but I don't see it on my members page.
    If you signed up to our website after placing your order, it won't reflect on your account. Upon completing your purchase, you will receive a notification confirming the order. If you haven't received a confirmation e-mail, we suggest ensuring that is included in your contacts to avoid further emails finding their way into your spam inbox. And don't hesitate in reaching out to us on our contact page, and we'll check your order's status for you.
  • Where are the products sourced from?
    Our items are exclusively handcrafted in house, and/or custom made artisans from the US and around the world. Soul Spell Society's goal is to also connect witches and mystics worldwide, so we also feature brands from other small shops that we love.
  • When does my order from the Soul Spell Shop ship?
    Once your payment is processed, our magical elves go straight to work. Many of our products are made to order, and you can expect your order to be fulfilled and shipped within 3 business days. You will receive a tracking number once your package is on its way to you.
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